Quality Assurance (QA)

Quality Assurance (QA)

The Quality Assurance (QA) Unit of Mariposa County Behavioral Health and Recovery Services (MCBHRS) oversees the quality of services delivered to beneficiaries of the Mental Health Plan. QA's responsibilities relate to ensuring effective and timely delivery of services are established and monitored. QA assists with high standards of clinical record documentation, ensuring compliance and security of health information, ensuring notification to beneficiaries of their rights, credentialing and monitoring of MHP Network Providers. QA performs regular audits, produces annual quality improvement goals, conducts performance improvement projects, collaborates with providers, and develops training and resources to support staff and community. Quality Assurance Unit ensures that state or federal laws and regulations, as well as MCBHRS policies, are met by all MCBHRS network providers of behavioral health services.

For questions regarding QA, contact Chrissie Doss, BH Deputy Director, at 209-966-2000.

Quality Improvement Committee (QIC)

Quality Improvement Committee (QIC) monitors the service delivery system with a goal of improving the processes of providing care and better meeting the needs of clients. QIC members identify opportunities for improvement and decide on which opportunities to pursue. QIC assesses the 24/7 access line by gathering information from test calls to improve in effective and supportive services. QIC meets monthly at the Human Services Building. QIC oversees the development and monitoring of the Cultural Competency Plan.

The Quality Improvement Committee (QIC) oversees activities of all other committees - the Performance Improvement Project (PIP) committee and the Cultural Responsiveness Committee (CRC). Tasks include reviewing and evaluating timeliness, access and quality of services delivered by Mariposa County Behavioral Health Services, and considers projects designed to look at ways to improve daily services.

View the 2018-2019 QIC Work Plan. For questions regarding the QIC, contact Chrissie Doss, BH Deputy Director, at 209-966-2000.

Community members can help Behavioral Health & Recovery Services improve programs and customer services by sharing your ideas and joining one of the above listed committees. If you would like more information or have any questions, please contact Lynn Rumfelt at 209-742-0821.

Interpreter Services: If you need interpreter services, please inform any staff member or call 209-966-2000.

PERFORMANCE DASHBOARDS

Links to Mariposa County-specific Children and Youth, and Adult SMHS Performance Dashboards:

Compliance/Privacy Officer Information

To contact the Compliance/Privacy Officer, call Christine Doss, LCSW, at 209-742-0889.